Any claim that the USER considers appropriate will be attended as soon as possible, being able
perform at the following contact addresses:
Postal: LEONARDO ARAGON PAGA, C / Montblanc, 8 - 43896 L'aldea (Tarragona)
Telephone: 977 450 150
Online Dispute Resolution (Online Dispute Resolution)
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform
for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of
justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as
intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, being able to
finally suggest and / or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
GUARANTEES AND RETURNS
The guarantee of the products offered responds to the following articles based on the Royal Legislative Decree
1/2007, of November 16, which approves the reimbursed text of the General Law for the Defense of the
Consumers and Users and other complementary laws:
Article 114. General principles.
The seller is obliged to deliver to the consumer and user products that are in accordance with the contract,
Responding to him for any lack of conformity that exists at the time of delivery of the product. Article 115. Scope of application.
1. Are included in the scope of this title the contracts for the sale of products and contracts
supply of products that have been produced or manufactured.
2. The provisions of this title will not apply to products acquired through judicial sale, water or gas,
when they are not packaged for sale in limited volume or specified quantities, and to electricity.
Nor will it be applicable to second-hand products acquired in an administrative auction to which the
consumers and users can attend personally.
Article 116. Conformity of the products with the contract.
1. Unless proven otherwise, it will be understood that the products are in accordance with the contract as long as they comply
all the requirements that are expressed below, except that due to the circumstances of the case any of them is not applicable
a) They conform to the description made by the seller and possess the qualities of the product that the seller has
presented to the consumer and user in the form of a sample or model.
b) Are suitable for the uses to which products of the same type are ordinarily intended.
c) They are suitable for any special use required by the consumer and user when it is in
knowledge of the seller at the time of conclusion of the contract, provided that he has admitted that the
product is suitable for such use.
d) Present the usual quality and performance of a product of the same type as the consumer and user
can reasonably expect, given the nature of the product and, in its, public statements about
the specific characteristics of the products made by the seller, the producer or his representative, in particular in
advertising or labeling. The seller will not be bound by such public statements if it shows that
was unaware and could not reasonably be expected to be aware of the statement in question, that such statement had
was corrected at the time of the conclusion of the contract or that said statement could not have led to the decision of
buy the product.
2. Lack of conformity resulting from improper installation of the product will be equated to lack of
conformity of the product when the installation is included in the contract of sale or supply regulated in
article 115.1 and has been carried out by the seller or under his responsibility, or by the consumer and user when
faulty installation is caused by an error in the installation instructions.
3. There will be no liability for lack of conformity that the consumer and user knew or had not
fundamentally ignored at the time of the conclusion of the contract or that have their origin in materials
supplied by the consumer and user.
Article 117. Incompatibility of actions.
The exercise of the actions contemplated in this title will be incompatible with the exercise of the actions derived from the
sanitation for hidden defects of the sale.
In any case, the consumer and user will have the right, in accordance with civil and commercial legislation, to be compensated
for damages arising from lack of conformity.
Article 118. Responsibility of the seller and rights of the consumer and user The consumer and user have the right to repair the product, to replace it, to reduce the price or to
resolution of the contract, in accordance with the provisions of this title.
Article 119. Repair and replacement of the product.
It is reported that:
Our shipping and packaging boxes are very safe and breakage is very rare, but if it happens, please
Contact us through our email firstname.lastname@example.org to find a solution.
If a breakage is detected after receipt of the order, please contact us within 24 hours.
hours from reception, and we will manage the incident.
Remember that you have 1 day to notify us of the damage.
1. If the product is not in compliance with the contract, the consumer and user may choose between demanding the repair or the
replacement of the product, unless one of these two options is objectively impossible or disproportionate.
From the moment the consumer and user notify the seller of the chosen option, both parties will have to
stick to it. This decision of the consumer and user is understood without prejudice to the provisions of the following article
for cases in which the repair or replacement fails to bring the product into compliance with the contract.
2. The form of reorganization imposed on the seller in comparison with the other will be considered disproportionate.
costs that are not reasonable, taking into account the value that the product would have if there was no lack of conformity,
the relevance of the lack of conformity and whether the alternative form of sanitation could be carried out without inconvenience
greater for the consumer and user.
To determine whether the costs are unreasonable, the costs for a form of sanitation must also be
, considerably higher than the costs corresponding to the other form of sanitation.
Article 120. Legal regime of repair or replacement of the product.
Repair and replacement will conform to the following rules:
a) They will be free for the consumer and user. Said gratuity will include the necessary expenses incurred for
correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the
costs related to labor and materials.
b) They must be carried out within a reasonable time and without major inconveniences for the consumer and user, given
account of the nature of the products and the purpose they had for the consumer and user.
c) The reparation suspends the computation of the terms referred to in article 123. The suspension period will begin
since the user and the user make the product available to the seller and will conclude with the delivery to the
consumer and user of the repaired product. During the six months after delivery of the repaired product,
the seller responsible for the lack of conformity that motivated the repair, presuming that it is the
same lack of conformity when defects of the same origin as
d) If the repair has been completed and the product has been delivered, it is still not in accordance with the contract, the consumer and
The user may demand the replacement of the product, unless this option is disproportionate, the price reduction or
the termination of the contract in the terms provided in this chapter. e) The substitution suspends the terms referred to in article 123 from the exercise of the option by the consumer and
user until delivery of the new product. The substitute product will be applied, in any case, the article
123.1, second paragraph.
f) If the substitution fails to bring the product into compliance with the contract, the consumer and user may demand the
repair of the product, unless this option is disproportionate, the price reduction or the resolution of the
contract under the terms provided in this chapter.
g) The consumer and user may not demand replacement in the case of non-expendable products, nor when
try second-hand products.
Article 121. Price reduction and termination of the contract.
The price reduction and the termination of the contract will proceed, at the choice of the consumer and user, when the latter does not
may require repair or replacement and in cases where they have not been carried out in time
reasonable or without major inconveniences for the consumer and user. The resolution will not proceed when the lack of
compliance is of little importance.
Article 122. Criteria for the price reduction.
The price reduction will be proportional to the difference between the value that the product would have had in the
moment of delivery of having been in accordance with the contract and the value that the product actually delivered
had at the time of said delivery.
Article 123. Deadlines.
1. The seller is liable for the lack of conformity that is manifested within a period of two years from delivery. In
second-hand products, the seller and the consumer and the user may agree to a shorter period, which may not
be less than one year from delivery.
Unless proven otherwise, it will be presumed that the lack of conformity manifested in the subsequent six months
upon delivery of the product, whether new or second-hand, they already existed when the thing was delivered, except when
this presumption is incompatible with the nature of the product or the nature of the lack of conformity.
2. Unless proven otherwise, delivery is understood to have been made on the day that appears on the invoice or purchase receipt, or on the
corresponding delivery note if it is later.
3. The seller is obliged to deliver to the consumer or user who exercises their right to repair or replacement,
Documentary justification of the delivery of the product, stating the delivery date and the lack of conformity that
originates the exercise of the right.
In the same way, together with the repaired or replaced product, the seller will deliver to the consumer or user
documentary justification of the delivery stating the date of delivery and, where appropriate, the repair carried out.
4. The action to claim compliance with the provisions of chapter II of this title will prescribe three years from
5. The consumer and user must inform the seller of the lack of conformity within two months from when
he had knowledge of her. Failure to comply with this period will not mean the loss of the right to sanitation that
applicable, the consumer and user being responsible, however, for the damages or losses effectively Unless proven otherwise, it will be understood that the communication of the consumer and user has taken place within the term
Article 124. Action against the producer.
When the consumer and user find it impossible or an excessive burden to address the seller by the
lack of conformity of the products with the contract may claim directly to the producer in order to obtain
replacement or repair of the product.
In general, and without prejudice to the fact that the responsibility of the producer ceases, for the purposes of this title, in the
same terms and conditions as those established for the seller, the responding producer due to the lack of
conformity when it refers to the origin, identity or suitability of the products, according to their nature and
purpose and with the rules that regulate them.
Whoever has responded to the consumer and user will have a period of one year to repeat in front of the person responsible
of the lack of conformity. Said Term is computed from the moment the cleanup was completed.
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