Is VAT included in the price?
Yes, in the prices of our online store, VAT is included
What is the delivery time for my package?
It is 72 to 96 hours on weekdays for orders placed before 12 noon.
What is the delivery price?
It has a cost of € 5.95 (VAT INCLUDED).
What payment method can I use?
You can pay with Visa or MasterCard or with PayPal.
Do you ship outside the Peninsula?
No, unfortunately, shipments outside the Iberian Peninsula have higher costs, but we will work to be able to make the shipments later.
My box has arrived damaged or is wet. What I do?
Our boxes are very safe and breakages are very rare, but, if it happens, contact us through our email firstname.lastname@example.org to find a solution.
In case of seeing the breakage after receiving the order, contact us within 24 hours of receipt and we will manage the incident.
Remember that you have 1 day to notify us of the damage.
Can I return my order?
Send an email to email@example.com, and we will explain the process, but do not send the product without contacting us and without knowing the instructions.
In the event of a return in which the product is not damaged, defective or incorrect, the shipping costs will be borne by you.